Refund & Cancellation Policy
Last Updated: September 2026
1. Airline Cancellation Penalties
Refund eligibility depends entirely on the operating airline’s fare rules for the specific ticket class booked (e.g. Refundable, Partially Refundable, or Non-Refundable). Promotional net-fares and special worker quota tickets may have restricted refund conditions.
2. Refund Processing Time
Once an authorized cancellation request is submitted, refunds are routed through the airline’s billing settlement plan (BSP). Standard airline processing timelines range from 7 to 21 banking days.
3. Service Handling Fees
In addition to airline penalty deductions, Xeetrix applies a standard administrative cancellation fee of BDT 1,000 to BDT 2,500 depending on the route and carrier complexity.
4. Emergency Assistance
If a flight has been cancelled or rescheduled by the airline, passengers are entitled to free re-booking or full refund according to aviation consumer guidelines. Contact our 24/7 Ticketing Desk immediately at +880 965 803 6631.